Open position
Cold Caller / Appointment Setter – Surplus Recovery
Remote · Part-Time · Performance-Based Compensation
Your primary responsibility will be contacting VVR-provided leads, starting professional conversations, identifying potential interest, and scheduling qualified prospects for appointments.
This is not a high-pressure telemarketing position. We use a conversational, question-based approach focused on listening, understanding the person’s situation, and determining whether VVR may be able to help.
What you'll do
Connect → Ask Questions → Qualify → Schedule
- Make outbound calls to leads provided by VVR.
- Contact former property owners, potential claimants, heirs, relatives, and other prospective contacts.
- Follow VVR calling scripts and conversation frameworks without sounding robotic.
- Clearly and professionally explain the reason for the call.
- Ask questions to understand the prospect’s situation, awareness, and interest.
- Identify qualified prospects and schedule appointments with VVR.
- Leave approved voicemail messages and complete follow-up calls when appropriate.
- Accurately document conversations, notes, follow-ups, and outcomes in the CRM.
- Properly categorize wrong numbers, deceased contacts, relatives, represented claimants, uninterested prospects, and other outcomes.
- Immediately honor and document Do Not Call requests.
- Maintain professionalism and confidentiality when handling prospect information.
VVR handles the case after a qualified prospect progresses to the next stage.
Our approach
Real conversations, not pressure.
We are looking for someone who can listen, ask appropriate follow-up questions, understand a concern, and decide whether continuing the conversation makes sense.
You may regularly hear:
- “I’m not interested.”
- “How did you get my information?”
- “What is this about?”
- “Is this a scam?”
- “I already know about the money.”
- “I’ll take care of it myself.”
- “Someone else already contacted me.”
- “Call me another time.”
Your job is not to argue. You will be trained to remain calm, clarify the person’s concern, and respond professionally.
Compensation
Performance-based earnings that reward quality results
This is not currently an hourly position.
Paid
Qualified Appointment Completed
Receive payment for each qualified prospect you generate who completes a scheduled appointment with VVR. Appointments must be completed, not simply scheduled.
Paid
Signed Client
Receive additional payment when a prospect you generated signs an agreement with VVR.
10%
Collected Revenue Commission
Earn 10% of VVR’s collected revenue from each eligible case you originate. Commission is earned and paid after VVR receives the applicable client payment.
There is no cap on the 10% commission. The more successful cases you originate, the greater your earning potential.
Quality over quantity
Real opportunities matter more than a full calendar.
We do not want appointments with people who have little interest or are not qualified simply to increase appointment counts.
Performance is evaluated through call activity, meaningful conversations, qualified appointments, completion rates, signed clients, proper CRM documentation, and successful cases generated from your leads.
What VVR provides
- Prospect leads and available contact information
- Calling and CRM systems
- Calling scripts and conversation flows
- Responses for common questions and concerns
- Appointment scheduling system
- Surplus recovery process training
- Follow-up procedures
- Ongoing coaching and feedback
Training and qualifications
Surplus recovery experience is not required.
We provide training on our process, terminology, calling system, scripts, CRM, appointment-setting procedures, and common situations.
Required
- Strong verbal communication and listening skills
- A clear, professional speaking voice
- Comfort making outbound calls to people who were not expecting the call
- Ability to ask natural follow-up questions and handle rejection professionally
- Ability to follow a structured script without sounding robotic
- Strong attention to detail and accurate documentation
- Basic computer proficiency
- Dependability, self-motivation, coachability, and the ability to work independently
Helpful experience
Experience in cold calling, appointment setting, inside sales, lead generation, real estate, mortgage or financial services, insurance, customer service, collections, call centers, or phone-based sales is helpful but not required.
Consultative or question-based selling experience is a plus.
Technical requirements
- Reliable high-speed internet and computer
- Quality headset or microphone
- Quiet, professional calling environment
- Ability to learn new software and reliably access VVR’s calling and CRM systems
Schedule and growth
Part-Time · Remote · Flexible
Calls must be made during VVR-approved calling periods and in accordance with applicable calling requirements.
Consistent performance, reliability, professionalism, and an ability to generate quality clients may lead to expanded responsibilities and additional opportunities as VVR grows.
You may be a great fit if you are:
- Confident without being aggressive
- Persistent without being pushy
- Curious rather than scripted
- Comfortable hearing “no”
- Motivated by performance
- Interested in growing with a small business